Get inbox alerts when new episodes drop: “The knowledge graph tells you what could be relevant, and the behavioural signals tell you what’s relevant to the customer right now.” Watch / listen now tl;dr – what you’ll get: Learn how...
Get inbox alerts when new episodes drop: “Delivery isn’t just a cost on your P&L; it’s a strategic commercial lever that can improve the customer experience and your margins.” Watch / listen now tl;dr – what you’ll get: Why...
Get inbox alerts when new episodes drop: “Human judgment, context, oversight, knowing the broader picture—let’s keep the human managing those things while the agent becomes a powerful tool to enable that human operator to do their job better...
Get inbox alerts when new episodes drop: “Engagement in loyalty programmes is highest around BFCM—they drive the greatest share of revenue from existing customers precisely when brands are competing hardest for attention.” Watch / listen now tl;dr...
Get inbox alerts when new episodes drop: “We’ve released around 300 tools that agents can use, so agents can actually go in and do real operational work for ecommerce teams.” Watch / listen now tl;dr – what you’ll get: Why building for...
Get inbox alerts when new episodes drop: “AI ad platforms will win by becoming less like ad managers and more like answer engines. Measurement is becoming the strategy, because zero-click behaviour is already changing the funnel.” Watch / listen...
Get inbox alerts when new episodes drop: “Shopify’s agentic push is real, but the hype is running ahead of adoption. The smart move for merchants is to get the data structure right now so they’re ready when it matters more.” Watch / listen now...
Get inbox alerts when new episodes drop: “The store expertise is in customer service and talking to customers. How do you replicate that in a digital sense? It’s really difficult.” Watch / listen now ABOUT THIS EPISODE: tl;dr – what...
Get inbox alerts when new episodes drop: “The app investment justification is now typically around driving lifetime value, customer engagement and repeat cycles.” Watch / listen now ABOUT THIS EPISODE: The debate around native apps versus mobile...
Get inbox alerts when new episodes drop: Watch / listen now ABOUT THIS EPISODE: Our Pulse Special series features the hottest content from the UK’s leading ecommerce event, including panel discussions with respected brands and technology...