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Summary:
In the latest episode of our podcast, we cover the operational backbone of ecommerce businesses with industry thought leader Aran Kapila, CEO of leading integration platform HighCohesion.
Why you should tune in:
- Scalability insights: learn how to prepare your operations for scaling, whether you’re a fast-growing startup or an established brand.
- Efficiency tips: discover strategies to maintain quality and efficiency in back-office processes during rapid growth.
- Expert advice: learn from Aran and James’ experience with integrations and operational transformations across various ecommerce platforms.
- Future-proofing: understand the importance of proactive planning and documentation to future-proof your business operations.
As ecommerce continues to grow, and tech stacks diversify, the importance of robust operations is more critical than ever. Aran shares invaluable insights on how businesses can streamline their operations to support growth and efficiency.
This episode is useful for teams looking to enhance their operational capabilities and drive sustainable growth. Tune in to gain actionable insights and strategies from industry experts.
Key discussion points you’ll enjoy:
🔎 Operational transformation: the critical role of operational planning and minimising risk based on business size and tech maturity.
👩🏽 Project management: the necessity of having dedicated project management resources to oversee complex transformations.
👀 Integration challenges: the importance of maintaining seamless tech stack integrations to avoid operational bottlenecks.
⚙️ Documentation and process flows: the need for thorough documentation to ensure smooth transitions and scalability.
Watch / listen now
Listen on your favourite player
Chapters:
- [00:30] Introduction and Episode Overview
- [02:30] Importance of Operational Planning
- [08:30] Integration Challenges and Solutions
- [16:00] Role of Documentation in Scalability
- [21:00] Project Management in Transformations
Want to suggest a topic or guest for a future episode? Contact us via the website or on LinkedIn.




