In this ecommerce podcast, James interviews Mollie UK country manager Josh Guthrie to discuss the key global ecommerce payment trends from the last 12 months & explore key platform features.
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Tl;dr
- Global payment trends for ecommerce
- Handling payment integration and testing
- Key platform features like recurring payments & DD
Ecommerce payments is a big topic, so it helps to understand how key technology providers are enabling ecommerce around the world. Mollie currently supports more than 130,000 businesses globally across a broad range of industries and regularly publishes data on payment trends to share insights with the industry.
We sat down with UK country manager Josh Guthrie to discuss the key global ecommerce payment trends from the last 12 months, how Mollie’s commercial model works and some of the key features its customer depend upon, including daily settlement, recurring payments and support for local payment methods.
Tune in for Mollie platform insights and practical ecommerce payment advice. You can also download their complimentary ecommerce playbook, packed with industry payment data and insights.
Discussion guide
- Can you summarise the most important global ecommerce payment trends from the last 12 months – what has happened and what does it mean to ecommerce retailers?
- Firstly, in the UK
- Secondly in Europe
- Then rest of world highlights
- From your global transaction data, which payment methods are dominating for online transactions and any major shifts in %?
- Mollie supports all major global and local payment methods via a single agreement: does Mollie bill directly for all card processing and payment fees, or are any fees paid by the customer direct to the payment providers?
- What’s your fee structure and how does it vary across different payment methods e.g. is it flat rate based on GMV threshold, or interchange ++ ?
- You use multiple acquirers: can you clarify for anyone new to this, what does this mean and how does this benefit the retailer?
- How do you handle payment testing, as i’ve seen challenges in the past with connecting to Sandboxes for payment methods like Apple Pay?
- You have a recurring payments feature: which card providers does this work with and how does this play with ecom platforms when customers want to pause/cancel/change frequency?
- In what countries do you support direct debit eMandate and DD payment methods, how core is this to the UK customer based?
- Payment requests let ecom teams send a request for a new payment to a customer: how does this sync with ecommerce platform order data so order level changes are aligned e.g. jewellery customer changes ring setting and CSA submit payment request for additional £200?
- A frustration for Finance teams is delays in settlement: for which payment methods do you enable daily settlement?
- You have integrations with accounting software: which vendors do you most frequently work with?
- And finally, what’s a typical integration timeline for a new ecommerce customer switching Mollie on for all online payments: how many weeks from onboarding, to testing and then live and what support do you provide?
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