James & Paul discuss CX strategy for ecommerce retailers, explaining how to measure & report on CX and sharing practical ways to improve online customer experience, including which tools to use. Watch the video Listen on your favourite...
Listen on your favourite player SpotifyApple PodcastsGoogle PodcastsOvercast Watch the video About Ecommerce Returns There always seems to be so much going on in the fashion industry. From an ecommerce POV, we’ve had the glitz of interactive mirrors...
Delivering a consistently high omnichannel customer experience is a challenge for many organisations. Although retail has taken a battering through the COVID pandemic, omnichannel has remained as important as ever to ecommerce; for example Curbside...
Content management is front of mind in most replatforming projects as ecommerce teams seek to implement modern tools to improve content control and provide greater agility. Driven by the need to deliver content-rich digital experiences across...
Whether businesses accept it or not, bad customer experiences can have a negative impact on the business. From a financial point of view, it can affect sales and in the long term it can damage customer retention. If left unchecked, it can seriously...
Customer experience continues to be a hot topic for ecommerce teams. To deliver a consistently high quality of experience, teams require the right technology to enable automation, scalability and deliverability. To achieve this, customer engagement...